Return and Refund Policy

At Tifod Tools Kenya, we are committed to customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may return an item within 3 days of purchase if:

  • The item is faulty, defective, or damaged upon delivery

  • You received the wrong item or size

  • The item does not match the description provided

Conditions:

  • The item must be unused and in the same condition you received it

  • It must be in the original packaging

  • A valid receipt or proof of purchase is required

2. Items Not Eligible for Return

  • Electrical items (unless faulty or with a valid manufacturer defect)

  • Tools or equipment that have been used or physically damaged after purchase

  • Customized or special-order items

3. Refund Process

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed within 3–5 business days

  • Refunds are issued via the original payment method (e.g., M-Pesa, bank transfer)

4. Exchange Option

Instead of a refund, you may request a product exchange for the same or similar item (subject to stock availability).

5. Return Costs

  • Customers are responsible for return shipping or delivery costs unless the return is due to our error (e.g., wrong or defective product)

6. Contact for Returns

To initiate a return, please contact us: